E-Sign Disclosure and Consent

Last Updated: Dec 22, 2023

Electronic Delivery of Account Communications.

You agree and understand that all communications, agreements, documents, notices and disclosures (collectively, “Communications”) will be via email or another electronic method that we provide from time to time. We will use the email address on record for your Account(s) as our primary means of communicating with you. Communications include:

  • Terms of use and policies you agree to (e.g., the ALT PRO User Agreement and Privacy Policy), including updates to these agreements or policies;

  • Account details, history, transaction receipts, confirmations, and any other Account or transaction information;

  • Legal, regulatory, and tax disclosures or statements we may be required to make available to you; and

  • Responses to claims or customer support inquiries filed in connection with your Account.

We will provide these Communications to you by posting them on the ALT PRO Site, emailing them to you at the primary email address listed in your ALT PRO profile, communicating to you via instant chat, and/or through other electronic communication such as text message or mobile push notification. To ensure that you receive all of our Communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any Communication to the email address on record shall be considered valid and binding for all purposes. If any email communication is returned as undeliverable, we retain the right to block your Account(s) and access to the Services until you provide and confirm a new and valid email address.

Electronic Signature.

You consent and agree that your use of a keypad, mouse, or other device to select an item, button, or icon (e.g., an electronic “I accept” button) or similar act or action while using any electronic service we offer, or in accessing or making any transactions regarding any document, agreement, acknowledgment, consent, term, disclosure, or condition constitutes your acceptance, agreement, and signature, as if actually signed by you in writing. Information on documents, agreements, terms, or disclosures that you have accepted or agreed to, as well as your past Transactions (“Transaction History”) is available on the Platform and in the notices and Communications that are sent by us. If you are unable to access any of these materials you may submit a ticket to us at: support@alt.pro

Hardware and Software Requirements.

In order to access and retain electronic Communications, you will need the following computer hardware and software. You represent and warrant that you have all of the following:

  • A device with an Internet connection;

  • A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled;

  • A valid email address (your primary email address on file with ALT PRO); and

  • Sufficient storage space to save past Communications or an installed printer to print them.

We reserve the right to require you to update your Internet browser for security purposes.

You may withdraw your consent to receive Communications electronically by contacting us at support@alt.pro. If you fail to provide or if you withdraw your consent to receive Communications electronically, ALT PRO reserves the right to immediately close your account or charge you additional fees for paper copies.

Updating Your Information.

It is your responsibility to provide us with a true, accurate and complete email address and your contact information, and to keep such information up to date. You understand and agree that if ALT PRO sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, or blocked or sent to spam by your service provider, or you are otherwise unable to receive electronic Communications, ALT PRO will be deemed to have provided the Communication to you. You may update your information by logging into your account and visiting settings or by contacting our support team at support@alt.pro.

Account History.

Information on your past Transaction History will be made available on the Platform. Your Transaction History contains all of your trading activity on the Platform. We will use commercially reasonable efforts to ensure that the information contained in the notices we send you on your Transaction History is reasonably accurate and reliable.

Account Review And Acknowledgment.

It is your sole responsibility to review your Transaction History and any notices or Communications sent by us. If for any reason you are unable to do so, or you do not receive our notices or Communications, it is your responsibility to notify us immediately.

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